Track Your Order

Once your order leaves our fulfilment centre, it is in the hands of our trusted logistics partners. This page explains what to expect at each stage of the delivery journey and how to get the most out of your tracking information.

Step 1 — Order Confirmation

Immediately after placing your order, you will receive an Order Confirmation email. This confirms that your payment was successful and your order has been received. Your order will then enter our processing queue.

Order Processing Time

2 to 5 business days (Monday to Friday, excluding public holidays)

During this time, your order is being verified, packed, and prepared for handover to our logistics partner.

Step 2 — Dispatch Confirmation & Tracking Number

Once your order has been handed to our shipping partner, you will receive a Dispatch Confirmation email containing your unique tracking number. This email marks the start of the transit phase of your delivery.

⏳ Important: Tracking Activation Delay

Your tracking number may not show any activity for 2 to 5 business days after you receive your dispatch email. This is completely normal and does not mean your order is lost or delayed.

During this period, your parcel is being registered and processed within the carrier’s logistics network before it is scanned into the active tracking system. Once the first scan occurs, updates will begin to appear regularly.

Step 3 — In Transit

Once your tracking number becomes active, you will be able to follow your parcel’s journey in real time. Below is a guide to the most common tracking statuses and what they mean:

Tracking Status	What It Means
Label Created	Your shipping label has been generated. The parcel is being prepared for carrier collection.
Picked Up / Accepted	The carrier has collected your parcel and it is now in the logistics network.
In Transit	Your parcel is moving through the carrier network toward your destination country.
Arrived at Customs	Your parcel has reached the destination country and is undergoing customs clearance. This can take 1–5 business days depending on your country.
Out for Delivery	Your parcel is with the local delivery courier and will be delivered today.
Delivered	Your parcel has been marked as delivered by the carrier.
Delivery Attempted	A delivery attempt was made but was unsuccessful. The carrier will typically retry or hold the parcel at a local depot.
Exception / Delay	An unexpected issue has occurred. Contact us if this status persists for more than 5 business days.

Step 4 — Delivery

Estimated transit times after dispatch are 7 to 15 business days depending on your delivery destination. Total estimated delivery time from your order date is 9 to 20 business days.

Delivery timeframes are estimates based on standard carrier performance and may be affected by customs processing, public holidays, high-volume periods, or factors outside our control.

Customs & International Deliveries

For international shipments, your parcel may be held at customs for inspection. This is a standard part of the international shipping process and is managed by the customs authority of your destination country. Belgrave has no control over customs processing times.

Customs duties or import fees may apply and are payable by the recipient
Delays at customs of 3 to 7 business days are not uncommon for international parcels
If your parcel is held for extended periods, contact your local customs office with your tracking number

When to Contact Us

Please allow the full estimated delivery window before reaching out. However, we encourage you to contact our support team at support@storebelgrave.com if:

Your tracking number has not shown any activity after 7 business days from your dispatch email
Your tracking shows ‘Delivered’ but you have not received your parcel
Your tracking shows an ‘Exception’ or ‘Return to Sender’ status
It has been more than 25 business days since your order date with no delivery

When contacting us, please include your order number and tracking number so we can assist you as efficiently as possible.

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